Shipping & Returns
Shipping Information
Processing Time
- Canvas Prints & Framed Art: 2-5 business days
- Apparel & Accessories: 3-5 business days.
All orders are carefully crafted with attention to detail, ensuring each piece meets our quality standards before shipping.
Shipping Methods & Timeframes
Domestic Shipping (United States)
- Standard Shipping: 5-7 business days - $8.99
- Expedited Shipping: 3-4 business days - $14.99
- Express Shipping: 1-2 business days - $24.99
- Free Standard Shipping on orders over $35.
International Shipping
- Canada: 7-14 business days - $19.99
- International: 10-21 business days - $29.99.
Customs fees and duties may apply and are the responsibility of the customer.
Packaging & Care
Every order is packaged with care to ensure your nature photography arrives in perfect condition. We use:
- Protective packaging materials
- Moisture-resistant wrapping for prints
- Sturdy boxes for framed pieces
- Eco-friendly packaging whenever possible.
Returns & Exchanges
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer:
- 30-day return window from delivery date
- Free returns on defective or damaged items
- Customer-paid returns for change of mind ($12.99 return shipping fee).
What Can Be Returned
✅ Eligible for Return:
- Unframed canvas prints in original condition
- Framed prints (subject to inspection)
- Apparel with tags attached and unworn
- Accessories in original packaging
- Defective or damaged items.
❌ Not Eligible for Return:
- Custom or personalized orders
- Items damaged by customer
- Digital downloads
- Items returned after 30 days.
Return Process
- Contact Us: Email info@thevirtueofgodbrand.com with your order number
- Get Authorization: We'll provide a return authorization number and instructions
- Pack Carefully: Use original packaging when possible
- Ship Back: Use provided return label or your preferred carrier
- Receive Refund: Process within 5-7 business days of receiving returned item
Exchange Policy
We're happy to exchange items for different sizes or styles:
- Same-value exchanges: Free (customer pays return shipping)
- Higher-value exchanges: Pay the difference plus return shipping
- Lower-value exchanges: Refund difference minus return shipping fee.
Damaged or Defective Items
Quality Guarantee
Every piece from The Virtue of God is inspected before shipping. However, if your item arrives damaged or defective:
- Report within 48 hours of delivery
- Email photos of the damage to info@thevirtueofgodbrand.com
- Include order number and description of issue
- We'll arrange free replacement or full refund
- Keep damaged item until we provide disposal instructions.
Common Issues We Cover
- Printing defects or color issues
- Damaged frames or canvas
- Missing items from order
- Incorrect items shipped.
Order Tracking & Support
Track Your Order
- Tracking information sent via email when order ships
- Track packages at USPS or through your account
- Allow 24 hours for tracking to update after shipment.
Lost Packages
If your package shows as delivered but you haven't received it:
- Check with neighbors and building management
- Look around delivery area (porches, garages, etc.)
- Contact carrier directly
- If still not found, contact us within 5 days.
Contact Information
Customer Service Hours: Monday - Friday, 9 AM - 5 PM Pacific time
📧 Email: info@thevirtueofgodbrand.com
💬 Live Chat: Available on website during business hours
Response Times:
- Email inquiries: Within 24 hours
- Return requests: Same business day
- Urgent issues: Within 4 hours.
Special Circumstances
Holiday Shipping
During peak seasons (Christmas, Mother's Day, etc.):
- Processing times may extend by 1-2 business days
- Expedited shipping recommended for gift orders
- Holiday shipping deadlines posted on homepage.
Weather Delays
Severe weather may impact shipping times. We'll notify customers of significant delays and work with carriers to ensure safe delivery.
International Orders
- Customers responsible for customs fees
- Some countries may have restrictions on certain materials
- Extended delivery times possible due to customs processing.
Satisfaction Commitment
At The Virtue of God, we believe in the beauty of God's creation and want you to experience that same joy through our photography. Our commitment to quality extends beyond the product to your entire shopping experience.
"Every good and perfect gift is from above, coming down from the Father of the heavenly lights." - James 1:17
If you have any questions about shipping or returns, please don't hesitate to reach out. We're here to help make your experience as beautiful as the nature we capture.
Last updated: 9.04.25
